Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with an Australian online casino? We're here to help. Reach out to the team at Australian Casinos using any of the options below.
Send Us a Message
The fastest way to reach us is by email. Whether you have a query about a specific casino listing, a bonus term you'd like us to clarify, or feedback on how we can improve the site, drop us a line at [email protected]. We read every message and aim to reply within 48 hours on business days.
What We Can Help With
We receive a wide range of messages from Australian players. Here are the most common topics our team handles:
- Review accuracy — if you believe information in one of our casino reviews is outdated or incorrect, let us know and we'll investigate promptly.
- Bonus queries — questions about wagering requirements, expiry dates or maximum cashout limits on the welcome offers we list.
- Payment and withdrawal questions — general queries about AUD-friendly deposit methods, processing times or fees covered in our guides.
- Casino experiences — if you've played at a site we cover and want to share your feedback — positive or otherwise — we factor reader insights into our ongoing editorial review process.
- Responsible gambling — if you or someone you know needs support, please visit our responsible gambling page for tools and Australian helpline details.
- Editorial or partnership enquiries — for business-related correspondence, use the same email address and mark your subject line clearly.
A Note on What We Can't Do
Australian Casinos is an independent comparison and review site. We don't operate any of the casinos listed on this site, and we can't access player accounts, process withdrawals or intervene in disputes with casino operators directly. If you have an unresolved complaint with a casino, your best route is to contact the casino's support team first, then escalate to the relevant licensing authority if needed.
For context on how we assess the sites we list and what drives our rankings, see our about us page.
Editorial Feedback
Our reviews are researched and updated regularly, but the online casino landscape moves quickly — new promotions launch, payment options change, and licence details are updated. If you spot a discrepancy between what we've published and your own experience with a listed casino, we genuinely want to know. Reader feedback is one of the most useful checks on accuracy we have, and we take it seriously.
Please include the casino name, the page you're referring to and a brief description of what appears to be incorrect. The more detail you provide, the faster we can verify and act on it.
Response Times
| Type of Enquiry | Expected Response Time |
|---|---|
| Review accuracy or update requests | Within 48 hours |
| General questions about casino content | Within 48 hours |
| Business or editorial partnership enquiries | Within 3–5 business days |
| Reader experience and feedback submissions | Reviewed on a rolling basis |
Responsible Gambling Resources
If your reason for getting in touch relates to problem gambling — for yourself or someone close to you — please don't wait for our reply. Free, confidential support is available in Australia right now:
- Gambling Help Online — gamblinghelponline.org.au — 24/7 online chat and phone support
- Gambling Help Hotline — 1800 858 858 — free, confidential, available around the clock
- Lifeline — 13 11 14 — crisis support at any hour
You can also read about spending limits, self-exclusion options and other player-protection tools on our responsible gambling page.
Our Editorial Standards
Australian Casinos earns revenue through referral commissions when readers visit the casino sites we list. This commercial relationship does not influence editorial ratings or the order in which casinos are ranked — our methodology is based on criteria including licence standing, game range, bonus conditions, payment options and player protections. You can read more about how we work on the about us page, and our full terms and conditions set out the basis on which this site operates.
We're committed to keeping our content accurate, balanced and genuinely useful for Australian players. Your messages help us do that — so don't hesitate to get in touch.