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GLAAD releases Social Media Safety Index

GLAAD releases Social Media Safety Index

This week, GLAAD released the findings of its inaugural Social Media Safety Index (SMSI), an analysis of LGBTQ user safety across five major social media platforms: Facebook, Instagram, Twitter, YouTube, and TikTok, and the first-ever tech-industry baseline of LGBTQ user safety. Results from the Index debuted during a special segment on Axios on HBO Sunday night.

The Index is based on an in-depth review of industry research, publicly available content and ad policies, interviews with advisory committee members, and reporting and testing of LGBTQ policies across each of the platforms. The report includes extensive, actionable recommendations to the tech industry for bridging the alarming disconnect between content and advertising policies and the LGBTQ user experience. 

In addition to the Social Media Safety Index, GLAAD also launched a Listing of Anti-LGBTQ Online Hate Speech as an additional ongoing tool and resource for achieving greater online safety. Modeled after the ADL’s Hate Symbols Database, this resource lists anti-LGBTQ conduct and content on platforms and creates accountability for the platforms to address it.

Key findings from the inaugural Social Media Safety Index include:

  • Surveying the current landscape of leading social media platforms, the entire sector is effectively unsafe for LGBTQ users.
  • Of special concern is the prevalence and intensity of hate speech and harassment, which stands out as the most significant problem in urgent need of improvement.
  • The problem of anti-LGBTQ hate speech and misinformation is a public health and safety issue.

The Social Media Safety Index was created with support from the Gill Foundation and Craig Newmark Philanthropies. 

Read the full Index here.