"Not having flown EVA before, I accepted it..."
Heading to Taipei with their toddler, a married male couple was stopped at the EVA Air gate at the San Francisco International Airport during family pre-boarding, where they were allegedly told only one parent could accompany the child into the cabin.
One of the dads, Jeff Cobb, took to Twitter to recount what happened thinking at first the "policy" was a legitimate one.
“My husband and I were told only one of us could join our 19 month old in the family boarding group of EVA Air 27 from SFO on 9/1/18. I explained we were both the fathers of the child, and they said it was their policy that only one parent can board...and the other has to wait in the normal line. Not having flown EVA before, I accepted it and let my husband and child go while I boarded later. When I met him on the plane, he said there were many other (straight) families all boarding together."
The "straight" families were his first realization that something was wrong, the next came in Thailand when the same carrier allowed them both to board their connecting flight with their toddler.
A spokesperson for EVA Air responded to this incident.
“EVA Air and most especially our San Francisco International Airport team sincerely apologise to all the passengers affected by this incident. It is our policy that passengers traveling with infants can have priority boarding. The policy does not limit the number of accompanying adults or specify the relationship to the infant. This unfortunate incident was due to misunderstanding. Our San Francisco ground-handling agent understood that only one parent could board with an infant. We have apologised to our passengers and reminded our airport staff and agents about our priority boarding policy so that we can prevent this kind of incident from happening again.”