This is the second time the store has had to apologize for discrimination in the last two months.
CVS Pharmacy has apologized for the way it treated one of its customers in Arizona this past week. Hilde Hall had just recently been given the go-ahead by her doctor to start her hormone treatment but when she went to pick up her prescription she was met with alleged harassment.
In a lengthy essay published on the American Civil Liberties Union’s website Hall said the man at the CVS "just kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions.”
The ordeal was upsetting and Hall said she almost started to cry.
Hall's story quickly circulated around the internet and according to HuffPost Queer Voices, CVS said the pharmacist is no longer with the brand. However, due to company policy, they gave no reason why.
What they did offer was an apology by way of a statement a day later, saying that his actions “violated company policies and does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care.”
In addition, they also acknowledged fault for not responding to Hall's phone calls to their customer service helpline after the incident.
"We also apologize for not appropriately following up on Ms. Hall's original complaint to CVS, which was due to an unintentional oversight," they wrote. "We pride ourselves in addressing customer concerns in a timely manner and we are taking steps to prevent this isolated occurrence from happening again."
Although Arizona law states that a pharmacist can refuse to fill a prescription due to religious or moral beliefs, the Affordable Care Act does not. In addition, CVS says they require their staff to notify the company if there is anything that would stop them from serving a customer, so management “can ensure there are other arrangements in place to ensure the patient’s medication needs are promptly satisfied.”
You can read CVS' full statement HERE.